Directly from the customer
Yes, it is always advisable to register as that helps you in easily tracking your orders.
How do I register?
To register go to sign up and fill in the registration form to make your Sanskriti Account.
Do I have to disclose my e-mail id and phone number for registration?
Email id and mobile numbers are mandatory fields as we will send you regular updates about your orders over the mail or inform you over the phone.
Is my personal information secure at your website?
Yes, any information you share is secure on our website
HOW TO ORDER ONLINE?
Are there any charges for registration?
No, our registration process is completely free.
How do I get a new password?
If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
Can I edit my personal information?
Log on to our website and click on ‘My Account’ to change your personal details or shipping address.
I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, shipping within India is free and you can follow the regular steps to place your order
How do I get in touch with a representative at:
For any queries you can reach out to us at: sanskritikolkata@outlook.com, alternatively you can message us on facebook or instagram
Can it be possible to make custom fitting garment?
Yes, we offer customization in terms of fit, colour etc . You can read about the same by clicking on our customization link.
What happens if my credit/debit card has been compromised while making a payment online?
At Sanskriti we try our best to protect your personal information, unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps.
What happens if merchandise ordered is out of stock?
If you are interested in buying a product that is out of stock on the website please mail or call us and we can notify you once the product is available for order again.
Can I cancel an order?
If you have placed an order with us and you want to cancel it, inform us within 24 hours of the order placed after which no order can be cancelled.
Can I change the shipping address of the order?
Yes, you can go to my account to change the shipping address or notify us over the mail for the same, no address can be changed once the order has been dispatched
How do I return a product?
Please read return polices to understand the return process
Do you deliver out of India?
Yes, we deliver in all the major countries. The shipping charges will vary as per your order and location. At the time of your checkout you will know the delivery charges for your international order.
What if I am not available when you deliver the merchandise?
If you are not there when we deliver the merchandise, it will be taken back and you will be notified of the same.
What do I do if my order is received in a damaged condition?
At Sanskriti , we ensure the safety of your order, however in any circumstances if you receive a product in damaged condition mail us with the picture of the order received with your order number and we will guide you with the next steps.
What are the shipping charges are there any additional charges?
Shipping charges within India is free, outside India we will charge you basis the order, any additional charges will depend on any additional component like a dupatta, pants or embroidery that has been added to the existing outfit.
How can I track my order?
You can track your order by logging into your account
What is the stipulated delivery time for an order?
The estimated delivery time is mentioned for each product, incase there is any delay we will inform you of the same
What should I do if I receive a different item from the one that I have ordered?
We ensure that we send you the right product, however in any case you receive a wrong order notify us immediately with your order number.
What payment methods can I use?
